My fingerprints did not scan well and were rejected because of poor print quality. What do I do now?

If your live scan or inked card fingerprints are rejected because of poor quality, there are two alternatives.

Alternative #1: get a second fingerprint card (inked or scanned and printed on a card)
  1. OSPI will send you a fingerprint card along with a notice of rejected prints. If you don't receive one in the mail you can request a fingerprint card from Woodring Certification Office, MH 150.
  2. Return to the agency that produced your first set of fingerprints and have your fingerprints done a second time. Many agencies do not charge for reprints. You can opt to go to a different agency but they will probably charge you a fingerprinting fee.
  3. Attach the rejected fingerprint card to the new (completed) fingerprint card.
  4. Mail the completed fingerprint cards to WSP at:
    Washington State Patrol
    Identification & Criminal History Section
    PO Box 42633
    Olympia, WA 98504-2633
Alternative #2: Go to the Olympia Washington State Patrol Office
  1. The Washington State Patrol never rejects prints that they take. If your prints are rejected several times by the WSP for “poor print quality” we may suggest that you drive to the Olympia WSP office. This is the only WSP Office in the state that does fingerprinting.
  2. Contact the WSP Customer Service Unit at (360) 534-2000 (press 2 for customer service). The WSP Office is located at 106 11th Ave SW, Suite 1335, Olympia, WA  98504 and hours are 8 a.m. to 5 p.m. (closed 12pm-1pm) weekdays, except legal holidays.

Fingerprint clearance is a requirement for all field experiences and certification. You can be postponed or ejected from a class that includes field experiences or an internship if your fingerprint clearance lapses. Timing can be a problem when prints are rejected. The Office of Field Experience can help you arrange for time away from your internship to travel to Olympia if this becomes an issue.